Warranty Information and Claim Form

PET TOY PRODUCTS – LIMITED LIFETIME GUARANTEE

We think that our Perfect Pet Products® toys are the finest dog toys on the planet, and we’re willing to back that up with a limited lifetime satisfaction guarantee. No dog toy is absolutely indestructible, but even if your dog is a very aggressive chewer, and the original Perfect Pet Products® dog toy is excessively and substantively damaged as a result of chewing by your pet, you will be entitled to a one-time, free-of-charge replacement. To request a replacement, please fill out the claim form below, and include a proof of purchase, along with a picture of the damaged toy. The replacement of the damaged Perfect Pet Products® toy is your exclusive remedy under this guarantee.

DOG LEASH PRODUCTS – LIMITED ONE (1) YEAR GUARANTEE

Bihlerflex warrants for a period of one (1) year from the date of purchase that any Perfect Pet Products® dog leash was free from any defects in materials or workmanship at the time of manufacture. If the original Perfect Pet Products® dog leash (including the clip) was defective, or if the leash has become degraded as a result of exposure to UV rays, or to certain chemical and gases, you are entitled to a one-time, free-of-charge replacement. Any damage resulting from the misuse of the Perfect Pet Products® leash – such as being chewed by a dog – is NOT covered by this guarantee. To request a replacement, please fill out the claim form below, and include a proof of purchase. You must also return the actual leash to us, along with a printout of the completed claim form. The replacement of the defective Perfect Pet Products® dog leash is your exclusive remedy under this guarantee.

DOG COLLAR – LIMITED ONE (1) YEAR GUARANTEE

Bihlerflex warrants for a period of one (1) year from the date of purchase that any Perfect Pet Products® dog collar was free from any defects in materials or workmanship at the time of purchase. If the original Perfect Pet Products® dog collar was defective, you are entitled to a one-time, free-of-charge replacement. To request a replacement, please fill out the claim form below, and include with it a proof of purchase, along with a picture of the collar. The replacement of the defective Perfect Pet Products® dog collar is your exclusive remedy under this guarantee.

DOG BED – LIMITED ONE (1) YEAR GUARANTEE

Bihlerflex warrants for a period of one (1) year from the date of purchase that any Sasquatch® dog bed was free from any defects in materials or workmanship at the time of purchase. You are entitled to a one-time, free-of-charge replacement of any Sasquatch® dog bed, if the original dog bed is defective. To request a replacement, please fill out the claim form below, and include with it a copy of the proof of purchase, as well as a picture of the dog bed. The replacement of the defective Sasquatch® dog bed is your exclusive remedy under this guarantee.

DISCLAIMER

Effective January 1, 2016, these warranty terms and conditions replace and supersede in their entirety any and all warranty information contained on, or set forth in, existing Bihlerflex packaging, labels or instructions. Bihlerflex disclaims any and all liability for any direct, indirect, incidental, special, consequential or punitive damages arising out of, resulting from, or related to, the use of any of these products, even if Bihlerflex is expressly advised about the possibility of such damages. In some jurisdictions, limitations of liability are not permitted, and the foregoing limitations on liability may not apply. These warranties provide you with specific rights. You may also have other rights, which may vary from state to state.

WARRANTY CLAIM FORM

Your Name (required)

Your Email (required)

Your Address (required)

Which product requires replacement?
Please include Length, Color, and Quantity (required)

Approximate date of purchase? (required)

Place of purchase? (required)

What was your primary use for the product? (required)

What is the issue with the product? (required)